Shipping and Handling Policy

We will ship your order as soon as we receive all materials from Lindberg manufacturer.Delivery times are subject to inventory status from our Lindberg factory in Danmark.

We offer the following shipping methods:

FedX ground

FedX 3 day saver
FedX Overnight

 

 

Return Policy

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. Any requests of a refund must be made within 30 days or all sales final. Lindberg product can not be discounted even if you have an insurance discount plan. There will be a restocking fee of 20% since all orders are custom orders.

Frame purchases that have Lens crafted outside of our Laboratory will void all frame warranties 

• Abuse is not Warranted 
• Partial refunds on stock items like frames.
• See below for custom lenses return policy.

Eyeglasses frames

If for any reason you are not completely satisfied with your frames, you may return them, but you must return them within 30 days for a partial refund. Since Lindberg frames are custom ordered a restocking fee of 20% will be charged plus any postage and handling charges will not be refunded. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warranty, return the glasses to us and we will process the return and replace the frame.

Custom Lenses

In the event that there was an error by the doctor who did the refraction (prescription), we will replace your new prescription lenses at our cost plus shipping and handling charges.There will be no charge for our labor.

If a customer decides on any additional add ons, the add ons will be billed at the retail prices established on the website, in addition to any Doctors prescription error change charges.   

Frame only purchases in which patients have Lens crafted outside of our Laboratory will void all frame warranties  

Prescription lenses, custom non-prescription lenses, and replacement lenses are made to your specifications so we cannot re-use them if you return them. If you don t like the lenses for any reason, you may return them and choose either 1) a 50% refund, or, 2) a one-time full store credit (if you choose this option, the next pair of custom lenses is not returnable).

 Of course, if we made a mistake crafting you lens we will replace at no charge.

Sunglasses

Reading glasses and sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 30 days for a partial refund a 20% restocking fee will be charged plus any shipping and handling will not be refunded. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will determine defect and if defective process the return and replace with same or of equal value.

How to return eyewear

If you are not satisfied with your prescription glasses or eyewear, and you want to return them, please be sure that:

• The item is in perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that www.opticaleffects.com  and the manufacturer sent with the merchandise.
• Your return is postmarked within 30 days from the day we shipped it to you originally. No collect shipments will be accepted and we do not pay for return postage. You send it via UPS, or Insured Parcel post for shipment. We cannot be responsible for items that are lost in the mail on the way back to us.
• Please write the reason for the return on the back of your packing slip. Enclose the slip in the original packing box, tape the box securely, and send it to the address listed on the back of your packing slip. If you do not have your packing slip, please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. Send this information in the package to the following address:

1515 West Hillsborough Ave

Tampa Florida 33603

If the item is a gift, we can issue a credit refund to the gift recipient at the same address to which the order was shipped for future purchases on this website. Please include the email address or name of the person who gave the gift to help expedite the process.

If the item is not a gift, we will notify you via email of your refund once we have received and processed the returned item. Please note that we do not refund shipping costs.

American Express, VISA/Mastercard and Discover credit cards that we accept.

Privacy Policy

This privacy notice discloses the privacy practices for www.rxeyewearonline.com This privacy notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
• Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website or by logging into our site:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use 'cookies' on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for 'https' at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

All Terms and conditions are subject to change at any time based according to individual circumstances of each order, which will determined by the company.